Terms of service

Terms of Service

Effective Date: March 25, 2026

Operated by: Shinsekai Enterprises Pvt Ltd ("Kiro Foods", "we", "us", "our")

By accessing or using kirofoods.com, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or purchase our products.

1. General

Kiro Foods is a brand of Shinsekai Enterprises Pvt Ltd, registered under the Companies Act, 2013, operating from Durg, Chhattisgarh, India. We sell millet-based food premixes through our online store at kirofoods.com.

2. Eligibility

You must be at least 18 years old to make a purchase on our website. By placing an order, you confirm that you are of legal age and have the authority to enter into a binding agreement.

3. Products & Pricing

All product descriptions, images, and nutritional information are provided as accurately as possible. However, we do not warrant that descriptions are error-free or complete. Prices are listed in Indian Rupees (INR) and are inclusive of all applicable taxes. We reserve the right to change prices at any time without prior notice. Any price change will not affect orders already confirmed.

4. Orders & Payment

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. Orders may be cancelled if the product is unavailable, pricing errors are identified, or we suspect fraudulent activity. We accept payments via UPI, credit/debit cards, net banking, and other methods available at checkout through our payment partners (Razorpay, Shopify Payments). All transactions are processed securely with SSL encryption.

5. Shipping & Delivery

We deliver across India. Orders above Rs. 699 qualify for free delivery. Estimated delivery times are provided at checkout and are not guaranteed. Delays may occur due to factors beyond our control. For full details, refer to our Shipping Policy.

6. Returns & Refunds

Due to the nature of food products, we accept returns only in the following cases: damaged or defective product received, wrong product delivered, or product received past its expiry date. Return requests must be raised within 48 hours of delivery with supporting photos. Approved refunds will be processed within 7-10 business days to the original payment method. For full details, refer to our Refund Policy.

7. Food Safety & Allergen Information

All Kiro products are manufactured in FSSAI-certified facilities (License No. 10625006000365) and are NABL lab-verified. Our products contain cereals (millets) and pulses (chickpea flour/besan). They are manufactured in facilities that may process other grains, nuts, and seeds. Please read product labels carefully before consumption if you have food allergies or sensitivities.

8. Intellectual Property

All content on kirofoods.com — including the Kiro name, KiRo logo, product images, descriptions, blog articles, and website design — is the property of Shinsekai Enterprises Pvt Ltd and is protected under Indian intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

9. User Accounts

When you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately if you suspect unauthorized access.

10. Limitation of Liability

Kiro Foods shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our maximum liability for any claim shall not exceed the amount paid by you for the specific product in question.

11. Indemnification

You agree to indemnify and hold harmless Shinsekai Enterprises Pvt Ltd, its directors, employees, and agents from any claims, damages, or expenses arising from your violation of these terms or misuse of our website or products.

12. Governing Law & Jurisdiction

These Terms of Service are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Durg, Chhattisgarh.

13. Changes to Terms

We reserve the right to update these Terms of Service at any time. Continued use of our website after changes constitutes acceptance of the revised terms.

14. Contact

Shinsekai Enterprises Pvt Ltd
Durg, Chhattisgarh 491001, India
Email: hello@kirofoods.com
Phone: +91 9630852245